The digital system for Out-of-Hours Services and Information Centres

UniqueCare® is the digital answer to the organisational challenges of Out-of-Hours Services and to the work load of modern Healthcare Centres. Within a single platform all you need to provide information, online support for non-urgent assistance and to coordinate on-site interventions. This is an innovative software application flexible to any organisational model, from small structures to 116 117 comm. centres, designed for the healthcare world in transformation.

Information to citizens

Sia nel caso di contatto telefonico che nell’impiego presso sportelli sul territorio, con Both in the case of telephone contact as well as in use at local centres, with UniqueCare® you can quickly find information on health services and on national, regional or local authority procedures. From social-health issues to prevention campaigns, all you need is rapidly available through the full compatibility with existing health and hospital systems.

Health Telephone line

Thanks to automatic caller identification and acquisition of any available medical information, UniqueCare® is an efficient decision support tool for Care Continuity services. Bi-directional integration and synergy with certified interview protocols make it strategic for the decongestion of Emergency services.

Home Care / Follow-up assessments

UniqueCare is the perfect solution for operations centres and Health Lines that must organise care continuity visits. In addition to proximity features of facilities and services with respect to the location of the caller immediately visible, the mapping module and the management tools inherited from the experience in the Emergency sector ensures a full professional control of the running services and fleet management tasks.

Real-time mobile integrated apps

The platform includes on-board software and devices designed for doctors and operators working in the field. The devices can be equipped with assisted professional navigation modules for optimisation of travel and with unique tools that ensures mission data to be retrieved by the mobile workforce, including digital task management forms to be filled and exchanged in real-time.


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The advantages of an all-in-one solution

The new organisational needs of Out-of-Hours and Care Services require the structures involved to have unprecedented versatility. UniqueCare® takes up the challenge, presenting itself as a platform of tools able to function in synergy to meet the various operational situations. Evaluation of the assistance request, for example, cannot be without functionalities hat enable the case in question question to be transferred to a Emergency Medical Services control room or, vice versa, to receive from the same non-urgent interventions. Similarly, the provision of information to citizens - such as that concerning the bureaucratic procedures to be followed or the procedures for activation of services - requires the efficient exchange of data with information systems in use. With UniqueCare® you are sure to have all that is necessary for the activities of your structure.

Tailored on your organizational model

The unique approach of UniqueCare® to Care Continuity functions provides utmost flexibility of adaptation, both as regards the dimensioning of structures as well as in terms of the organisational model in place. The technology used allows you to maintain the software already in use and to complete it with the functionalities of the platform, so as to preserve investments and speed up commissioning.


UniqueCare® works alongside Care Continuity doctors also during home visits. The tools for mobile devices of the platform not only provide all the assisted professional navigation information for travelling in the field, but also establish constant interaction between doctor and operations centre, starting from the mission data, which is made available on tablets in digital form. In turn, the doctor can compile the intervention sheet and print it while on the move. The potential of the UniqueCare® mobile modules is the best available in terms of intervention effectiveness, data collection completeness and operator protection.

Internationally-regulated protocols and scripted paths

Those who choose UniqueCare® benefit from over twenty years of experience and collaboration with leading international emergency response players. The platform is fully integrated with LowCode™ - the assessment system for Low-Acuity / OMEGA Codes based on IAED™ standards and Priority Solutions software and ensures utmost precision and speed in the patient interview protocol. UniqueCare® can nevertheless also accommodate customised questionnaires and non-standard assessment tools..

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